Customers in Maine frustrated with Time Warner Cable

Steve Bailey
January 26, 2022

As a local Dish Network Authorized retailer here in Maine, SCS Communications likes to keep their ear out for any pain the people of Maine are experiencing with their current cable providers. Recently the Portland Press Herald ran a story about Time Warner Cable and its infamous lack of customer satisfaction and service.

Here are some quotes from the article that we are sure many people can relate to.

“Despite growing competition from Internet streaming services, satellite TV, tablets, and other technology, Time Warner gets failing grades from many customers and on customer service rating reports. The company has consistently scored lower than competitors in several recent national consumer surveys.”

“The company’s image as a corporate giant with little regard for customers has been enhanced recently by a couple of widely reported events.

In August, Time Warner raised its modem rental fees from $3.95 to $5.99 a month, just one year after the company had stopped a long-standing policy of providing the modems for free. Also in August, Time Warner engaged in a contract dispute with CBS, resulting in the blackout of CBS-owned cable channels, including Showtime, to Time Warner customers for about a month.”

The article also talks about how people who complain about the service often get a percentage taken off their bill for a certain amount of time. The fact that everyone has a different dollar amount on their monthly bill makes it understandably difficult to trust them.

Reading a story like this about how people are frustrated with Time Warner Cable and looking for options makes us feel great about what we do. At SCS Communications, we are focused on customer service. We are local, real people that you can get on the phone if you have any problems without 90 minutes of being on hold. But, most importantly, we listen to our customers, and they are our number 1 priority. It makes us proud that DISH network understands the importance of person-to-person contact in business. We can connect their excellent service and the even greater people they serve.

To read the article in full, click here.

Steve Bailey

Stephen has been working in the industry for over 25 years. Stephen has been at the forefront of new technology in Northern New England, specializing in product development and new technology launches. When he is not connecting communities, Stephen enjoys outdoor recreation, including skiing, hiking, and kayaking in the remote regions in Maine. One little-known fact about Stephen is that he presented the key to the city of South Portland to the community leaders from Archangel, Russia, South Portland's sister city.

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"Northern Outdoors hired SCS to install the TV satellite dishes and TV boxes plus hook them up to the TVs. We recommend them very highly. We have a large campus with approximately 40 TVs to set up and install 30 of them in free-standing cabins. Steve Bailey and his crew did a great job for us and we are very pleased with their work. They were prompt, reliable, and detail-oriented. We recommend them very highly."

"Sebasco Harbor Resort partnered with SCS Communications to provide our campus with a reliable guest and staff network that would answer our challenging infrastructure. With over 30 buildings to address WIFI and network needs, SCS designed, installed and implemented a solution that not only was cost effective, but effortless to maintain with the benefits of a positive resort quest experiences. SCS is proactive in their approach and allows us to be ahead of the technology curve, not behind it. Great team to work with - professional, responsive and fun!"

"SCS has provided excellent support for SNHU as we moved away from our traditional cable TV provider. We were under a very difficult timeline and the SCS service technicians were incredibly helpful and did the installation very quickly. Working with SCS has been a pleasure."

"We are pleased to give a positive reference for Stephen Bailey for his quality workmanship, follow-thru, and expertise in switching our 114-bed facility over from standard cable to our new in-house Direct TV system provided through Retirement Home TV. Stephen and his crew were very effective and accommodating. They navigated the switchover with minimal interruption to our residents. After the installation, we called several times to learn about system features, best practices, and general questions. Stephen was always available, responded quickly to our needs, and came by personally a time or two to assist as needed."

"SCS Communications and Steve Bailey have been excellent partners to work within helping install (6) WIFI hotspots in our effort to bridge the digital divide in remote communities throughout Western Maine. SCS has been creative and responsive to the needs of the hotspot lessees in identifying and following through on solutions for installing hotspots."

"Steve Bailey and his crew did a great job for us and we are very pleased with their work. They were prompt, reliable, and detail-oriented. We recommend them very highly."

"With over 30 buildings to address WIFI and network needs, SCS designed, installed, and implemented a solution that not only was cost-effective, but effortless to maintain with the benefits of a positive resort quest experience. Great team to work with - professional, responsive, and fun!"

"Great quality workmanship, follow-thru, and expertise in switching our 114-bed facility over from standard cable to our new in-house Direct TV system provided through Retirement Home TV. Stephen was always available, responded quickly to our needs, and came by personally a time or two to assist as needed."